Technical Business Analysis Track

Progression of titles is not based on time, but rather experience and skill. A title represents where you are in your journey. To provide focus in skill development you should understand the expectations of someone performing at a particular title. Title progression is compounding; once you move to the next title, the expectations for all preceding titles come along.

Technical Business Analyst, Assoc

Take a part of a project and work on it with someone else.

As a Technical Business Analyst Associate you are in the early growth stage of developing as an analyst. As such, your primary responsibility is to grow your skill set through meaningful experiences. The primary path to growth is by working on tasks related to development projects or customer issues, while frequently seeking feedback and mentoring from those around you.

Adhere to best practices and processes, as defined by your team and the larger organization.
Understand and act according to your team’s and organization’s values and principles.
Participate in team activities and rituals by attending and contributing ideas, suggestions, and feedback.
Able to communicate with and accept feedback from other analysts, with a focus on increasing your knowledge base. Review the outputs of other analysts and ask questions to build understanding of how these artifacts are produced.
Accept coaching and mentoring from other analysts and leaders.
Able to work autonomously on small, well-defined tasks, while asking for help when needed and escalating blockers in a reasonable time frame.
Have one or more domains identified that will be your primary focus, based on skills, interests, and organizational needs.
Actively look to increase your knowledge and skill by seeking out relevant courses, conferences, books, and workshops.
Spend time with engineering teams whose code impacts your domains to build understanding of their services, documentation, and logging.
Work to build understanding of Banno internal and public APIs, as well as integrated products, within your domain(s).
Learn to use Banno tools, such as People/Enterprise, DS Reporting, and DataDog to find data and conduct research.
Contribute to or suggest improvements to documentation about team onboarding, training, using tools, etc. when that documentation is lacking or unclear.

Technical Business Analyst

Take a small project and complete it with some assistance.

As a Technical Business Analyst, you have progressed past needing constant mentoring to complete a task. Your base set of skills have grown such that you are now capable of being assigned to smaller projects to work on independently, or take parts of a larger project to work on independently. If stuck, you are expected to proactively reach out for help.

Able to work on smaller projects mostly independently, and can set and update expectations on size, scope, and timelines.
You have sufficient knowledge in one or more domains and/or features, and you are able to provide guidance to others and participate in planning discussions that pertain to these areas of knowledge.
Work consistently to deepen knowledge of Banno services and APIs that pertain to your domains, including relevant details of integrated products, such as a core.
Contribute to or create documentation pertinent to domains.
Collaborate closely with technical product managers whose domains overlap with yours to increase shared understanding of business requirements, product goals, and constraints.
Assist with responding to incoming questions and contribute to customer issue research within your domains.
Provide constructive coaching and mentoring when assisting other analysts.
Produce standard analyst artifacts (i.e. requirements, sequence flows) with some assistance.
Contribute to operational/customer documentation.
Leverage available resources for deepening domain expertise, including more experienced analysts, engineering teams who work in the domain, technical product managers, SMEs from other JHA teams, Consumer/Enterprise API documentation, etc.
Identify areas of potential improvement in our products or processes and then make recommendations accordingly.
Proficient in using basic Banno/JHA tools to find data and conduct research.
Demonstrate consistent dependability and professionalism.

Technical Business Analyst, Advanced

Take a small- to medium-sized project and complete it mostly independently.

As a Technical Business Analyst Advanced you have grown sufficiently to the point where you can typically work an average project with little help, or a larger/more complex project with some assistance. You may also exhibit deeper expertise within some parts of your domain.

Capable of working on medium-sized/moderately complex projects mostly independently. May also be assigned to larger or more complex projects to complete with some guidance needed, and can set and update expectations on size, scope, and timelines.
Have authority in more than one domain or features as well as demonstrate understanding of both technical and business impacts within your areas of expertise.
Begin to contribute to the establishment of your team’s processes and best practices.
Capable of representing the team in cross-team meetings and discussions.
Understand how changes within your domain may impact other functionality, and engage with the appropriate engineering, product, or operations teams as needed to determine the path forward.

Technical Business Analyst, Senior

Take a medium- to large-sized project and complete it mostly independently. Guide others and begin to delegate.

As a Technical Business Analyst Senior you have demonstrated your ability to work on more complex projects with little assistance. You can work in a collaborative manner and have begun honing your skill of mentoring others. At a Senior level, your mindset should begin to shift toward being a multiplier on the team and/or for the organization. You identify when project tasks can be delegated to other analysts for efficiency or learning and growth opportunities, and you guide them through completion.

Able to work on large or complex projects within your domain mostly independently, and can set and update expectations on size, scope, and timelines.
Plan and delegate work tasks to other analysts, providing guidance needed for them to complete the work including assistance with identifying which teams and individuals to work with, within Banno and broader JHA/Symitar groups.
Have a deep understanding of integrated products, Banno internal/public APIs, and overall functionality within your domains. Can help identify how a change will impact end users and/or financial institutions, and technical or functional constraints related to a proposed change.
Have sufficient flexibility, resourcefulness, and understanding of core Banno functionality, services, and integrations that you can be assigned moderately complex work outside of primary domains when needed.
Ability to assist with prioritization of projects within your domains, including negotiating scope and importance of work with the Product and Engineering teams. Balance product goals with engineering and operational constraints.
Assist other analysts with understanding how to organize their work and produce standard artifacts (requirements, sequence flows, etc).
Contribute to documentation around team processes and best practices, incorporating items from your experience and expertise to better define how we work as a team.
Contribute to documenting or improving documentation for functionality in your domains.
Assist with the team’s retention, recruiting, and interviewing process.
Understand and act according to your team’s and organization’s values and goals, as well as the strategic direction of the company at large. Actively consider how these values affect our work. Help mold team and organizational values.
Able to work and contribute with other teams, both inside and outside of the engineering group.
You are called upon regularly to share your understanding of your domains.
You have the ability to collaborate closely with engineers, designers, project managers and product managers.
Consistently resolve customer questions and issues that are routed to the analyst team.

Technical Business Analyst, Advisory

Take a large or complex project and work on it independently, or delegate parts of a project to others. Help plan projects for the team and assist others with their work.

As an Advisory Technical Business Analyst you have

Recognized as a thought leader both internally and externally of your team.
Adequately establish yourself as a technical leader.
Provide sound recommendations for the best approach to designing or solving problems with existing or desired functionality.
Provide input and recommendations to Technical Product Managers related to features under consideration for future development.
Suggest and build consensus for process or functional improvements across the organization.
May be assigned to large/complex projects independently, or asked to consult, guide and document in support of broader organizational needs and projects assigned to teammates.
Assist with outlining and planning project work for the team.
May be called upon to work or communicate directly with groups and customers outside of JHA Digital to resolve issues.
Able to meet aggressive deadlines for work.

Technical Business Analyst, Senior Advisory

As a Senior Advisory Technical Business Analyst you have deep expertise in multiple domains. You have a strong enough foundation and ability to be versatile that you can be called upon to assist across the spectrum of work the analyst team performs.

As a Senior Advisory Technical Business Analyst you,

Have a broad expertise or unique knowledge and contribute to company objectives as a subject matter expert, (SME).
Will work on highly complex and diverse projects.
Must be able to exercise independent judgment in selecting methods, techniques and evaluation criteria for obtaining solutions for a diversified workload.
Have very high-level Fintech analytical skills.
Provide sound recommendations for the best approach to designing or solving problems with existing or desired functionality.
Provide input and recommendations to Technical Product Managers related to features under consideration for future development.
Must have superior knowledge of software development lifecycle.
Suggest and build consensus for process or functional improvements across the organization.
May be assigned to large/complex projects independently, or asked to consult, guide and document in support of broader organizational needs and projects assigned to teammates.
Assist with outlining and planning project work for the team.
May be called upon to work or communicate directly with groups and customers outside of JHA Digital to resolve issues.
Must be able to meet aggressive deadlines and handle multiple projects.
Assist in training and or mentoring less experienced peers.