Compliance Information

Gladiator Compliance Reviews

These reviews are available to all existing clients and are typically purchased as a bundle of two yearly scans, though some very old contracts may have annual scans included. Please note, Gladiator compliance reviews are NOT ADA compliance reviews. Post-Live Reviews:

1. Gladiator passes along the forecast spreadsheet to Krishna before the start of each month with proposed due dates. Krishna will then inform the support team to confirm the proposed due date with the client. Below is the verbiage you can send to your client via email:

As part of your website contract, you purchased the compliance review bundle.  It is nearing time for your follow-up website compliance review, and we will reach out to you with your new report once our compliance team completes the review on (xx/xx/xxxx). Let me know if this proposed date works for you and if you have any questions!

2. Once the date is confirmed, CWA will fill out a request form 10 business days before the due date (so it sends out our form to the distribution list). http://webrequestforms.websol.dev.jha/Home/ComplianceReviewRequest

3. Once the review is completed, Gladiator will send it and the .pdf to the CWA who will then send it directly to the client and keep a copy on file in our Source Folder location.

4. The support rep will also make a note in Slate that #1 annual or #2 annual has been used. If a client is interested in purchasing a new Gladiator Compliance Review, you can send them the following verbiage:

The Gladiator Compliance Review is a one-time comprehensive scan of your site that will flag any compliance concerns or potential concerns on your website. The cost of this compliance review is dependent on your site, and a quote will be prepared should you be interested.

Once completed, a report is sent to you outlining any issues and potential issues found – along with explanations of what they mean and how to address them. After reviewing the report, you may determine that you would like to remediate some or all the found issues. We will then analyze the results and inform you of the items that you can fix, and quote items that we would need to handle.

Post-live Quotes:

If an FI reaches out to purchase Gladiator Compliance Review(s) the pricing breakdown is below. They can purchase a single review or a bundle of 3. (FI will get a 25% discount on year 2/3 review.)

Single Reviews:

1. The first column is the pricing you will give to the client.
2. The amount in ( ) is what we “pay” Gladiator. Include the site type and that $ amount in the review request form.

Bundles:

Email Emily Gershbein and she will prepare the datasheet for you to pass along to the client to have them sign. Email signed datasheet back to Emily.

_{Complex Custom= large site, subservice pages; ex. https://www.cashmerevalleybank.com/
Rush fee for 2-day turnaround is an additional $500}

If you are unsure if a site is considered Custom or Complex Custom, ask fellow CWAs and just make a call. Most custom sites will not be considered complex.

If the client is interested in addressing any of the issues listed in a Gladiator Compliance Review, please refer to the Remediation Process below.

Remediation Process

If a client has decided to address any issues in a DQM Issue Summary, SortSite Scan, Gladiator Compliance Review, or another third-party ADA compliance – please refer to the steps below:

Before requesting a quote from dev, encourage clients to accept one of these generic quotes:

• 30-40 hours for DQM/SortSite/Gladiator
• 70-80 hours for Third-Party.

Please cite the following when encouraging a client to go with the appropriate generic quote:

• We will only charge for the actual hours used to complete the request, up to the high-end of the quote. A 30-40 hour quote needing 15 hours of work will be charged at 15 hours. If it needs 60 hours of work, they will not be charged for more than 40 hours.
• A custom quote will take 2-3 hours to generate, which will add to the overall charge for the work.

Please set client expectations for turn-around times as follows:

• ADA Quote: 5-7 business days. These are handled like standard work orders, so be sure to add the requested due date to the CWR tab.
• ADA Work: A timeline will not be given Immediately. Inform the client that their case is in the development queue and a projected completion date will be provided after the request has been assessed – this may take a few days. Laura Drury will be keeping an eye out for these cases and will work to get a developer assigned and find out when that developer will likely have work for review on UAT.
• Once a projected completion date is available, please inform the client.

Additional Notes:

When creating a case for ADA remediation work, please send it to the appropriate PWEB or Banno dev que, and use the following labels: “ADA Quote”, “ADA Work”, “ADA Quote Third-Party”, “ADA Work Third-Party” Once an ADA case is in the development que, please add it to the CWA Projects spreadsheet.

In some cases, color changes may need to go to the design team. For a generic quote case, the developer will complete all the work they can on UAT by the projected due date. The developer will outline the items that could not be done and why. This will include any color changes that need to go to design. Please explain this to the client, and send the case on to Valerie Merchant in the design queue to complete the necessary design work. Once the design work is complete, send the case back to the developer to implement the color changes as directed.

For a custom quote case, the developer will be sure to list any color issues that need to be addressed by the design team upfront. Please send the case to Valerie Merchant in the design queue for a quote. Once the client agrees to both the design and dev quotes, send the case to design. Once any design work is complete, send the case back to the development queue and the ADA Work process can resume as usual.

Client-side Remediation

There are some common issues that are the client’s responsibility to resolve either because they are easily addressed within the CMS or because we can or will not interfere with them:

• Changes to content formatting/styling within content areas
• Changes to uploaded documents (usually PDFs and images)
• Changes to 3rd party code (usually)

If a client has questions about how to resolve these items from their issue report that do not require development work, you may want to reference these resources:

• For editing content
• For editing PDFs

If a client would like to address an issue with 3rd party code, please request that they contact the vendor and copy you on the correspondence. The exceptions to this are the 3rd party vendors that we already have a line of communication with. In those instances, please contact Krishna Ghamandi with the issue details and he can help get a message to the vendor.