Troubleshooting
If a Form Builder form isn’t showing on a page, there are two common reasons for that to happen.
Hidden Content
Many CMS content areas are hidden if there is no content added to them. Form Builder forms are rendered after page load using JavaScript, and if the form is the only content then the form will be hidden.
The workaround is to add some text above the form, or the Banno Dev team can change the behavior to prevent the form from being hidden if the client prefers to not have additional text above the form.
Content Security Policy (CSP)
Some websites have a Content Security Policy that adds security to the site by preventing scripts from executing if they haven’t been explicitly authorized. If this is the cause of the issue, there will be a browser console error that refers to the Content Security Policy directive.
The fix is to send a case to the Banno Dev team requesting that unsafe-inline and unsafe-eval be authorized for *.banno.com and banno.com.