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Guide to install Xperience Client

This guide is used to access the Xperience application. There is an SSO within Xperience to take a user into the Banno Admin Platform (aka login.banno.com, banno.com/a).

Steps to install Xperience

  1. Open a case with JHA Help Desk by calling 8100 and ask to get a persistent VDI setup
  2. Using VMWare Horizon Client connect to the URL that JHA Help Desk gives you when they setup your Persistent VDI in step #1
  3. Select Windows 10 Standard Desktop
  4. Install Microsoft Visual C++ Redistributable 2015 or newer. Install both the x86 and x64 versions.
  5. Click the start (Windows) button.
  6. Open “Software Center”
  7. Install “Xperience Client Agent”
  8. On the taskbar: right click on the “Xperience” icon and select “Configuration”
  9. click “add” and enter the following server address Xperience-jxchangeGA-development.dev.jha port 443
  10. Close that window
  11. Right click the Xperience icon again and select “Manage Instances”
  12. You will be prompted for Credentials. Please reach out to one of the following people in Slack to get @jha.dev test credentials: Ben Moran or Chad Killingsworth.
  13. Click “Deploy”
  14. Select the NetTellerQA instance.
  15. Login to the NetTellerQA instance

Troubleshooting

  1. SSL Certificate error in VMWare Horizon Client when trying to connect to your new VDI instance
    1. Disable SSL certificate verification
      1. Open Preferences for VMWare Horizon Client
      2. Security tab
      3. “Do not verify server identity certificates”
    2. Routing issue from the Banno VPN
      1. Reach out to #org-tech-ops and ask that they open a case with JHA Networking to allow routing from the Banno VPN to the hostname JHA Help Desk gave you in step 1.
  2. Error when trying to launch the Banno product in Xperience
    1. “Unable to create child window: Exception has been thrown by the targed of an invocation”: check CefSharp releases and make sure you have the appropriate version of C++ and .Net installed.

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