Is something wrong with your Mac?

To the right are several areas where you may find some documentation and useful info to get you running again.

If you can’t find the right info or it seems out of date, let us know in #org-ground-control on Slack and we can help get you sorted out.

Getting Help

If you have any questions or issues not addressed here, the best place to get help will be on our Slack.

• #org-faq - general questions about JHA Digital (Banno)
• #org-ground-control - issues or questions regarding production stuff, your JHA Digital (Banno) Mac
• #org-apollo - issues or questions with Digital identity management, cloud infrastructure, or access.

Not on Slack?

• Reach us in the org-ground-control channel on Microsoft Teams.
• File a Jira ticket with us here: JHA Digital (Banno) Jira Portal
  
• Contact us via email here: groundcontrol@banno.com

Contractors

If you are using a personal machine or one given to you by the company you are contracted through, be sure to mention that when asking for assistance.

JHA PC

If you’re using a Windows PC issued to you by JHA, most issues will need to be addressed by the JHA Service Desk. You can find more information about the JHA Services desk on JHA Today or call 877-846-5225 x8100