Jamf FAQ

What is Jamf Pro?

Jamf Pro is a best-in-class, Apple-only, device management framework in the category of technologies usually referred to as MDM (Mobile Device Management), or EMM (Enterprise Mobility Management).

Jamf Pro can manage macOS computers, iOS devices, and tvOS devices. With Jamf Pro, we can proactively manage the entire lifecycle of a device. This includes deploying and maintaining software, responding to security threats, distributing settings, and analyzing inventory data.

If you would like to learn more about Jamf Pro, please visit jamf.com

What benefits does JHA receive from Jamf Pro?

At its core Jamf Pro is an automation tool. It empowers IT to automate deployment, security, compliance, inventory, software installation and updates.

With Jamf Pro we can:

• Reduce the time spent provisioning Apple devices.
• Reduce the time spent installing and updating applications.
• Reduce the volume of Service Desk tickets.
• Provide automated solutions to common problems.
• Improve the user experience by offering a “user-first” approach and self-service tools.
• Reduce productivity loss.
• Reduce the time spent on inventory reports.
• Automate security and policy management.

What benefits do associates receive from Jamf Pro?

In the Self Service+ application you have access to one-button install and update actions for many popular applications, as well as access to various troubleshooting and remediation tools.

Additionally, Jamf Pro provides the following benefits:

• Reliability: Your device will quickly receive software updates and patches with little interaction on your part.
• Time Efficiency: You will stay more productive as deployment and updating processes run in the background.
• Flexibility: You can choose when to install new software or run maintenance on your device through the Self Service+ app.
• Security and Compliance: IT will manage the security of your machine, so you don’t have to. You can rest assured that software patches and antivirus protection are well maintained.

What information does Jamf Pro collect?

The JHA implementation of Jamf Pro collects only the data needed to support devices. This information includes:

• Hardware Specifications
• Installed Applications
• Total Disk Space Usage
• Services Running
• Available Software Updates
• Local User Accounts
• Security Status (Firewall, SSH, etc.)
• Connected Peripheral Devices
• Primary User Information

No personal information is collected, such as the contents or names of personal files (documents, photos, music, email, etc.) or any browsing history.

How is my device enrolled in Jamf Pro?

All new Apple computers will be enrolled in Jamf Pro at the time of deployment. If your devices are not currently enrolled in Jamf Pro, Ground Control can work with you to complete enrollment. If you have any questions, find us in #org-ground-control on slack.

How can I tell if my device is enrolled in Jamf Pro?

To find out if your JHA owned Apple device is enrolled, look for the Self Service+ application, which is automatically installed when your device is enrolled. On macOS, Self Service+ is in the Applications folder or on the Dock.

What is Self Service+?

The Self Service+ application is like the Apple App Store, but it provides customized content for JHA devices. This content includes access to software, updates, maintenance tasks, links, and other documentation.

The Self Service+ app gives associates the flexibility of choosing what to install and when to install it, with the confidence that all software and settings have been vetted by JHA IT. All Self Service+ tasks can be accomplished without needing an administrative password.

The Self Service+ app is managed and maintained by Ground Control. If you would like to see something added, find us in #org-ground-control on slack

Can I connect to Self Service+ when I am off the VPN?

Yes, Self Service+ will function when you are off the JHA network. Depending on the speed of your network connection it may take longer for tasks to complete.

What changes does Jamf Pro make to my device?

• Every computer enrolled in Jamf Pro will have Self Service+ and baseline applications installed and updated automatically.
• A Mobile Device Management (MDM) profile will be installed. This profile allows Jamf Pro administrators to remotely configure settings on the Mac. Basic security settings will be set at enrollment to ensure compliance with JHA policies.

Frequently Asked Questions

• Will I still be able to have Administrator privileges after enrolling in Jamf Pro?
  • Yes. You are always able to elevate with the privileges application.
• Can I update to the latest available operating system?
  • Yes
• Can I install apps from the App Store?
  • Please contact #org-ground-control on Slack so that we may add any required applications to Self Service+.
• Can I install apps from outside the App Store?
  • Yes, with admin rights activated
• Will Jamf Pro monitor my activity?
  • No. Jamf Pro does not monitor or spy on users
• Will Jamf Pro collect my personal information?
  • No. Jamf Pro does not collect any personal information.
• Can I modify system and network settings?
  • Yes. Most system settings may be altered with admin rights.
• Can I set up a development environment?
  • Yes
• Can Jamf Pro erase my computer:
  • Yes. In the event a device is lost or stolen, Ground Control can instruct Jamf Pro to send an erase command to the device.
• Does Jamf Pro track my device’s location?
  • No. Jamf Pro does not collect any location information.
• Is VPN required for Jamf Pro?
  • No. All Jamf services are available anywhere with an internet connection.
• What if I have other questions?
  • For more information please contact us on slack in #org-ground-control