Digital Product Management Domains

With all the products and features team Digital delivers, it can be hard figuring out who can answer questions. This handy guide — last updated in July 2024 — should help you easily see who owns or manages our many products and features.

Team Digital (domains span the Digital platforms)

Workflow

• Enterprise Workflow (EWF)
• Product Manager: Rich Dunklee
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• JH Workflow
• Product Manager: Rich Dunklee
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #org-jhworkflow

Admin needs (including internal configuration)

• JH Platform UX (previously called Unified Back Office)
• Product Manager: Rich Dunklee
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• Internal Tooling
  Note: To learn more about our Internal Tooling Suite, visit the Tooling docs section of the Knowledge Base.
• Product Manager: Brit McNamara
• Engineering Manager: See Engineering domains
• Secondary SME: Joe Donohue
• Slack channel: #org-kobalt

Jack Henry Digital Platform

OpenAPI and Frameworks

• OpenAPI
• Product Manager: TBD
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• Plugins
• Product Manager: TBD
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• SSOs
• Product Manager: TBD
• Engineering Manager: See Engineering domains
• Secondary SME: Brett Sinn
• Slack channel: #NOT-SET
• PowerOns
• Product Manager: TBD
• Engineering Manager: See Engineering domains
• Secondary SME: Tiffany Fox & Brett Sinn
• Slack channel: #NOT-SET
• JackHenry.Dev & Digital Toolkit (AKA, Open API)
• Primary SME: Jaime Lopez (Principal Developer Advocate)
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #org-developer-relations
• LinkTypes
• Primary SME: TBD
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #proj-linktypes

Security, Authentication, Authorization, and Identity

• 2FA
• Product Manager: Shelbi Thurman
• Engineering Manager: See Engineering domains
• Secondary SME: Matt Kerner
• Slack channel: #proj-2FA-defaults
• Authorizations & Entitlements (GBAC)
• Product Manager: TBD
• Engineering Manager: See Engineering domains
• Secondary SME: Matt Kerner
• Slack channel: #NOT-SET
• Enrollment
• Product Manager: Shelbi Thurman
• Engineering Manager: See Engineering domains
• Secondary SME: Matt Kerner
• Slack channel: #NOT-SET
• Enterprise Auth (will be replaced by JHID)
• Product Manager: Shelbi Thurman
• Engineering Manager: See Engineering domains
• Secondary SME: Matt Kerner
• Slack channel: #proj-jack-henry-identity
• Entity
• Product Manager: Brit McNamara
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• NuDetect
• Product Manager: Kevin Casey
• Engineering Manager: See Engineering domains
• Secondary SME: Anna Campbell & Brett Sinn
• Slack channel: #NOT-SET
• Unified Identity
• Product Manager: Shelbi Thurman
• Engineering Manager: See Engineering domains
• Secondary SME: Matt Kerner
• Slack channel: #NOT-SET

Data

• DataHub
• Primary SME: Catherine Killam
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #org-data-hub
• DataStream
• Primary SME: Matt Kerner
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• JH Insights
• Primary SME: Catherine Killam
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #prod-jh-insights
• Reporting Engine
• Primary SME: Catherine Killam
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #org-reporting-engine

Money Movement

• Account Services
• Primary SME: Jim Jeziorski
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #org-dc-account-services
• Account Transactions
• Primary SME: Jim Jeziorski
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• ACH
• Primary SME: Kate Bayhylle
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #org-dc-ach
• Exception Manager (EIP)
• Primary SME: Dustin Lucito
• Engineering Manager: See Engineering domains
• Secondary SME: Kim Shubik-Lutes
• Slack channel: #NOT-SET
• General Ledger
• Primary SME: Jim Jeziorski
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #org-dc-general-ledger
• Wires
• Primary SME: Open Position
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #org-dc-wires

Banno Platform

Communicate and Support

• Conversations
• Product Manager: Kevin Casey
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #org-conversations
• Messages
• Product Manager: Kevin Casey
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• Banno Marketing™
• Product Manager: Matt Kerner
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #prod-marketing
• Banno Content™ (often referenced as CMS)
• Primary SME: Shea Hardin
• Engineering Manager: See Engineering domains
• Secondary SME: Matt Kerner
• Slack channel: #prod-content

User Experience & Accessibility

• UX & Design
• Product Manager: Kevin Casey
• Engineering Manager: N/A
• Secondary SME: TBD
• Slack channel: #team-product-design
• Multi-Language Support (currently limited to Spanish Support)
• Product Manager: Brett Sinn
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET

Data, Reports, Analytics, and Fraud

• Banno Usage Data (previously named Advanced Analytics)
• Product Manager: Matt Kerner
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• Mixpanel (internal purposes only)
• Product Manager: Anna Campbell
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #org-analytics
• Activity & Reports
• Product Manager: Kevin Casey
• Engineering Manager: See Engineering domains
• Secondary SME: Anna Campbell
• Slack channel: #prod-people-reports
• Alerts
• Product Manager: Anna Campbell
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• EES
• Product Manager: Anna Campbell
• Engineering Manager: See Engineering domains
• Secondary SME: Jaime Lopez
• Slack channel: #NOT-SET

Organizations and Profiles

• Organizations
• Product Manager: Anna Campbell
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• Entitlements
• Product Manager: Anna Campbell
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• Users
• Product Manager: Anna Campbell
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• Profiles
• Product Manager: Anna Campbell
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET

Accounts and Transactions

• Accounts
• Product Manager: Tim Bryerton
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• Transactions
• Product Manager: Tim Bryerton
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• Personal Financial Management (PFM) [previously named Geezeo]
• Product Manager: Tim Bryerton
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #org-geezeo-support-questions (private channel)
• Documents
• Note:Custom manages projects that affect a single integration or are custom requests for a single FI. The secondary SME manages projects that broadly affect all document integrations or a larger initiative, involving client team work.
• Product Manager: Robin Vaughn and/or #org-custom. NOTE: this does not include ESI, see the ESI section for their contact info.
• Engineering Manager: See Engineering domains
• Secondary SME: Kevin Casey
• Slack channel: #proj-check-image-document-integrations

Money Movement

• Bill Pay (iPay/Payrailz)
• Product Manager: Brett Sinn
• Engineering Manager: See Engineering domains
• Secondary SME: Brett Sinn
• Slack channel: #NOT-SET
• Faster payments
• Product Manager: Brett Sinn
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• Merchant Acquisition
• Product Manager: Brett Sinn
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• Transfers
• Product Manager: Brett Sinn
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• Credit Cards & Debit Cards
• Product Manager: Brett Sinn
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• Check Images
• Product Manager: Tim Bryerton
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #proj-check-image-document-integrations
• ACH
• Product Manager: Amber Bass
• Engineering Manager: See Engineering domains
• Secondary SME: Jon Parker
• Slack channel: #proj-bb-ach
• Wires
• Product Manager: Holly Brouillette
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #proj-bb-wires
• Positive Pay
• Product Manager: Holly Brouillette
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• Stop Payments
• Product Manager: Holly Brouillette
• Engineering Manager: See Engineering domains
• Secondary SME: Brett Sinn
• Slack channel: #proj-bb-pospay
• Remote Deposit Capture (RDC)
• Product Manager: Brett Sinn
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #NOT-SET
• Zelle®
• Product Manager: Brett Sinn
• Engineering Manager: See Engineering domains
• Secondary SME: Anna Campbell
• Slack channel: #proj-zelle

Treasury Management & Internet Solutions

Note that Internet Solutions includes our legacy NetTeller, Cash Management, and ESI products.

Treasury

• Product Manager: Sierra McCaffrey & Mark Matthews
• Engineering Manager: See Engineering domains
• Secondary SME: Tony Calderone
• Slack channel: #org-treasury-product

Documents: Electronic Statements Interactive™ (ESI)

• Product Manager: Jessica Kenney
• Engineering Manager: See Engineering domains
• Secondary SME: Tony Calderone
• Slack channel: #NOT-SET

Cash Management

• Product Manager: Jessica Kenney
• Engineering Manager: See Engineering domains
• Secondary SME: Tony Calderone
• Slack channel: #NOT-SET

NetTeller & GoDough Security (legacy platform updates)

• Product Manager: Jessica Kenney
• Engineering Manager: See Engineering domains
• Secondary SME: Tony Calderone
• Slack channel: #NOT-SET

Product Operations

Go to Market (GTM)

• Product Marketing support
• Product Manager: Lacey Ransom
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #org-prod-go-to-market
• Sales support, including Help Scout for product questions
• Product Manager: Lacey Ransom
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #org-prod-go-to-market
• Ops support, including Stack Overflow for product questions
• Product Manager: Joe Donohue
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channels: #org-prod-mgmt (product questions) or #team-gtm-and-operations (private channel)
• Visual Logic relationship
• Product Manager: Lacey Ransom
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #team-product-visual-logic
• Meetups & Customer-Facing Roadmaps
• Product Manager: Lacey Ransom
• Engineering Manager: See Engineering domains
• Secondary SME: Gabriella (Gaby) Diaz
• Slack channel: #team-monthly-meetup-chat
• GTM Documentation
  In addition to the customer-facing Product guides & Product collateral and our internal-facing Ops docs & GTM materials that we publish on the Knowledge Base, the GTM team also works with the Enterprise Content Services (ECS) team, which produces customer-facing user guides published on JH Help Center.
• Product Manager: Lacey Ransom
• Engineering Manager: See Engineering domains
• Secondary SME: TBD
• Slack channel: #org-prod-go-to-market
• Knowledge Base UX & Deployment issues
• Product Manager: Wes Iliff
• Engineering Manager: N/A
• Secondary SME: Joe Donohue
• Slack channel: #org-documentation
• Monthly Digital Banking Statement
• Product Manager: Gabriella (Gaby) Diaz
• Engineering Manager: N/A
• Secondary SME: Joe Donohue
• Slack channel: #team-monthly-statement
• Banno Release Notes published on ForClients
• Product Manager: Joe Donohue
• Engineering Manager: N/A
• Secondary SME: N/A
• Slack channel: #team-banno-release-notes